Terms & Conditions

Here are our business terms. Please contact us if you have any questions.

Prices

All prices are displayed in Pounds GB and are inclusive of VAT.

Guarantee

All products are sold with a minimum of one year's guarantee.

Security

Your credit card / debit card details are encrypted and stored on a secure server. They are erased permanently once your order has been processed.

Back Orders

If an item is not in stock, we will back order this for you, but we will always contact you by e-mail or telephone to advise you of the situation and provide you with the option of cancelling your order.

Dispatch Times

We aim to dispatch all orders within five working days of receipt of your order.

Delivery Addresses

While for reasons of security we will normally only deliver goods to the credit / debit cardholder's address, we will consider an alternative delivery address on request. This can be done by sending us your order number and delivery instructions using our e-mail enquiry form immediately after completing your order. Alternatively, you can telephone us.

Delivery Charges to Mainland UK

Our delivery charges vary according to the total value of each order:

Up to £20 = £4.75
£20 to £50 = £6.95
£50 to £100 = £8.95
£100 to £250 =£12.95                  
£250 to £500= £14.95
£500 to £1,000= £19.95
Over £1,000 = FREE

Save money by buying several items at the same time!

Delivery Charges Outside Mainland UK

Delivery to addresses outside mainland UK will incur an additional delivery charge. We will contact you by e-mail to invite you to accept the adjusted order value before dispatching your order.

Cancellation

You may cancel your order by writing to us by post or e-mail within seven working days of receipt of the goods by you. You must then return the goods to us within 14 days in an undamaged, and unused condition. We will refund the cost of your order.This does not affect your statutory rights.

Damaged or Defective Items

Damaged or defective items will be replaced at our expense, failing which a full refund will be made.

Customer Service

Our normal business opening hours are between 10:00 am and 5:00 pm Monday - Saturday and between 11:00 am and 5:00 pm on a Sunday. Customers can contact us by telephone at the number shown above. Our answer machine is available outwith these hours; calls left on our answering machine will be returned within 24 hours. During the Winter Months (January & February) we operate on a skeleton staff and all messages will be answered between Monday and Friday. Normal national telephone rates apply.

Direct Mailing and Privacy Policy

We operate a direct mailing list. This is maintained strictly on an opt-in basis. The information collected, consisting only of a name and an e-mail address, is used only for the purpose of providing our customers with news about our services. We will remove a customer's details promptly on request. We will never disclose customers' details to any third parties, except for the sole purpose of completing an order. All information received via customer orders is collected lawfully and in accordance with the Data Protection Act 1998. Any query re direct mailing or privacy should be forwarded to us using the e-mail address shown above, marked for the attention of Kerr Currie.

Complaints Procedure

While we aim to avoid complaints by providing a quality service, we recognise that an essential part of any quality service is the provision of an effective complaints procedure. Any complaints should be forwarded by e-mail to the address shown above, marked for the attention of Kerr Currie. Complaints should be made within seven days of the complaint first arising. We will endeavour to respond within five working days, with the intention of resolving all complaints fairly, confidentially, effectively and speedily